Frequently Asked Questions

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Frequently Asked Questions

 
Who will benefit from using SideStix?
Anyone who needs ambulatory assistance, and values comfort and joint protection, while carrying out activities from everyday living to scaling mountains.

 

If I am not disabled but experience joint pain and discomfort can I still benefit from SideStix?
Absolutely! We have many clients who use SideStix to take weight off their lower limbs, thus enabling them to walk greater distances without the joint pain that they would typically experience.

 

What is the primary difference between the Boundless Pro and the Discovery Pro?
The Boundless Pro has a damping shock absorber. This helps to remove the bumps and jolts that are typically experienced by crutch walkers, on every stride they take.

 

The Discovery Pro is identical to the Boundless Pro in every respect – except that it does not have a damping shock absorber. For this reason it is lighter and less expensive than the Boundless Pro and is better suited for clients that intend to cover less distance, or for whom minimizing weight is of utmost concern.
 

What makes SideStix surpass the competition?
SideStix are the first and only damper shock absorbent crutches with attachable tips for a variety of terrains from neighbourhood streets to snow covered mountains. Researched, designed and tested “by users for users” for over eight years.

 

Will my insurance cover the cost of my SideStix?
We have found that almost all extended insurance providers cover some or all of the cost of SideStix. Please refer to the Insurance Coverage page for specific information.

 

Does SideStix ship internationally?
Absolutely, SideStix are being used around the world! There are standard country codes in the shopping cart system. If your country is not listed, please contact us directly to place your order.

 

When can I expect to receive my SideStix?
Your SideStix will ship within two weeks upon receiving your order. We guarantee that your shipment will arrive without damages. If your shipment is lost or damaged we will replace the order ASAP.

 

What are the shipping rates?
Shipping rates are based on weight and destination. Shipping is calculated in the shopping cart prior to final check out. “Express Post” and “Expedited Parcel” packages are provided with a tracking number. Surface mail items are not provided with a tracking number.

 

If I purchase SideStix and discover they are not a fit for me, what can I do?
30 Day Satisfaction Guarantee: We want you to be completely satisfied with your SideStix forearm crutches & accessories. We encourage you to use them as often as possible and to contact us with any questions and concerns. SideStix incorporates a damping shock absorber, and articulating feet attachments, and because of this it may take a short while for you to get familiar with them.
If, within 30 days, you are not happy with the SideStix and they are in good – resalable condition, you may return them. Visit our Warranty Page for complete instructions.

 

Do SideStix come with a warranty?
Yes, SideStix comes with a Limited Lifetime Warranty.  SideStix forearm crutches and attachments are warranted to the original registered owner, to be free from defects in materials and workmanship that affect performance under normal use and maintenance. Visit our Warranty Page for a complete description.

 

How do I know what size SideStix I need?
SideStix comes in two sizes; standard and large. Sizing is not dependent solely on your size as the type of mobility challenge may have an impact on the best size. Therefore, when ordering your SideStix, you are asked to fill in specific measurements and information that is taken into consideration when sizing. We then provide you with the ideal size for your SideStix.

 

What style cuff should I chose?
There really is not standard formula for choosing your cuff. It is a highly personal preference. That said, here are a few things to consider. The front opening cuff is the most common type of cuff used in the industry. However, this is predominantly because it is often the only cuff available from other manufacturers. The side opening cuff provides more frontal support and is often preferred by long term crutch users. The 3/4 cuff may be preferred by people who often take their SideStix off or place them down in between using them or between movement.

If you find that you are not satisfied with you cuff choice, you may return them to SideStix and we will replace them with another style. Shipping charges will apply.

 

Do you sell replacement parts?
Yes! Please contact us toll free at 1-877-464-7849 or through our Contact Page to order replacement parts.

 

Can I fit my SideStix in a suitcase or backpack while I’m wearing my prosthesis or have no need for them?
Yes, we have designed SideStix to break down for ease of transport. Just use the supplied hex key. Break apart and store them however you choose.

 

Will I need to change my tips for each surface I encounter?
You may if you chose, however it is not necessary. SideStix feature interchangeable tips that allow you to improve traction and mobility for a variety of terrains. However, the stock SideStix tip is designed to work on most surfaces. With this in mind we still recommend the use of your feature tips for specific activities. For example, you would put your hiking tips on when you put on your hiking boots.

 

When will I need to use my sand/snow shoes?
When you are travelling in the sand for some distance the sand shoe is a good choice. We have also found it useful on muddy and slippery trails or in firm snow during snow shoeing. Some of our clients use the sandshoe whilst walking around ski hills and in alpine villages. The stainless steel spike in the centre spindle may be removed when not required. The large snow shoe is best used in soft snow.

 

Have you had any problems using SideStix in salt or fresh water?
No, although some additional care may be needed to keep your SideStix in optimal condition, the O-rings are designed to keep out most sand, mud and other unwanted materials. After submersion in water you may notice some water in the foot assembly. It’s a good idea to dry the components & re-grease after extensive ‘wet-work’.