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Warranty

Home » Warranty

30 Day Satisfaction Guarantee:

We want you to be completely satisfied with your SideStix forearm crutches & accessories. We encourage you to use them as often as possible and to contact us with any questions and concerns. SideStix incorporates a damping shock absorber, and articulating feet attachments, and because of this it may take a short while for you to get familiar with them.
If, within 30 days, you are not happy with the SideStix and they are in good – resalable condition, please contact us for a Return Merchandise Authorization (RMA) number, pack the SideStix and any accessories into the original shipping box, and return them to:

SideStix Ventures Inc.
4484 Hilltop Road
Sechelt, BC V0N 3A1 Canada

Upon receipt of the SideStix & accessories we will issue a complete refund minus the original shipping and handling costs.

Limited Lifetime Warranty:

SideStix forearm crutches and attachments are warranted to the original registered owner, by SideStix Ventures Inc. to be free from defects in materials and workmanship that affect performance under normal use and maintenance, as described below:

  • Ergon grips and SideStix soles are warranted against manufacturing defects for a period of one (1) year, however wear is not warrantable, due to the wide range of usage variables, outside the control of the manufacturer.
  • Shock Assemblies and Articulating Rotating Feet are warrantied for a period of two (2) years. However, this warranty applies only if maintenance is carried out as specified in the maintenance manual. The shock absorber assembly and articulating feet attachments contain moving parts and therefore regular maintenance is essential to their correct operation.
  • The Forearm, Main Tube and Cuff are covered by a limited lifetime warranty against manufacturer defects which applies only to regular use as an ambulatory aid and only for the original owner.

As its only responsibility, and your only remedy, SideStix Ventures Inc. will furnish a replacement part, without charge for the part only, to replace any part that is found to be defective due to workmanship or materials under normal use and maintenance. For warranty credit please contact warranty@sidestix.com, the defective part must be returned to SideStix Ventures Inc. upon receipt of a Return Merchandise Authorization (RMA) number. Any part replaced pursuant to this warranty is warranted only for the unexpired portion of the warranty term applying to the original part. These warranties do not apply to labour, freight, or any other cost associated with the service, repair or operation of the SideStix or accessories.

These warranties are in lieu of all other express warranties. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY. Some states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. SIDESTIX VENTURES INC. SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES TO PERSONS OR PROPERTY. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. SideStix Ventures Inc. is not responsible for:

  1. Damage or repairs required as a result of any improper use, maintenance, operation or servicing.
  2. Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of SideStix Ventures Inc.
  3. Use of components or accessories not compatible with SideStix.
  4. Normal maintenance as described in the installation and operating manual, such as cleaning and lubricating all moving parts.
  5. Parts not supplied or designated by SideStix Ventures Inc.
  6. Changes in the appearance of the SideStix or accessories that do not affect their performance.

This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state or province to province.

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Testimonials

“SideStix are easy to assemble – light – and oh yes, very nice looking. All the attachments are very practical. The first thing I notices was just how quiet they (SideStix) are! No rattling or clunking. The cuff – I loved it right away. The rotation on the tip end and its ability to angulate is another feature that I noticed immediately. Congratulations on such an amazing design.” — Lynda Chyzyk (Amputee)

Thanks again. After having them for almost 3 weeks, my Sidestix are still making every day easier and more fun! — Mollie Ronge

“Wow! These are the Lexus of crutches. I have never seen anything of this quality before. Precision adjustment, comfortable handles… I just love walking on them!” — Bonnie St. John, http://BonnieStJohn.com

“I tried my new SideStix out on 4 types of wet tiled floor yesterday, including stairs, and I can’t even believe how stable they are. I may never fall again. Obvious increase in comfort as well, every step is easier. Thank you for creating something that will make my life a bit easier!” — Sarah Mitchell

"My biggest reason for contacting you is to let you know how incredibly happy I am with your crutches and the quality and workmanship that has gone into them. I have a small farm in Virginia that I can now walk through the fields again...I am thrilled that your crutches are exactly what I needed." — James Marye (US Army Veteran)

“I am marvelling over the joint of the SideStix foot. I come from the incomplete paraplegic world so I really haven’t had exposure to artificial limbs. I am enjoying allowing my shoulder joint to internally or externally rotate to its favoured position.” — Jon Arnow (Incomplete Paraplegic)

“Hi Sarah, Just wanted to tell you that I placed 3rd at the World Championships last weekend. Once I have time to download pics from my camera, I will send them along. My Stix worked great and I can’t thank you enough for your invention.” — Captain Kim Fawcett (Amputee)

“Thank you so much guys! I’m really torn between which I love more… your customer service or the product. I’d go with both!” — Vlad Bognadov

“Sarah! I love my SideStix. I cant say thank you enough. Such a great piece of equipment, really thought out. I use them as my everyday crutch because they are so comfortable. I never noticed the strain my other crutches put on my shoulders and forearms until steadily using SideStix. Thanks. These have allowed me to continue to stay active in periods where mobility seemed incapable.” — Mark Priest (Spinal Cord Injury)

“The shock feature on the SideStix makes ALL the difference! Such a simple innovation conceptually yet a master stroke of genius!” — Anne Nelson (Nerve Damage)

“The SideStix are awesome! I went for a short hike with Mom and had so much fun! The studded tips made a huge difference. I am looking forward to using SideStix everyday.” — Sam Riesco (Spina Bifida)

“Just wanted to let you know that I absolutely love the crutches! My old ones pale in comparison: 1) I love the cuffs – they are super comfortable and secure and don’t flex like my last ones did. 2)The shock unit definitely seems to reduce joint stress. 3) The swivel function reduces wear of the tips a lot – I am still on my first pair (with little wear) which is quite unusual for me. The ankle action seems nice on uneven ground. 4) Overall they are very stable and well designed!” — Sarah Billmeier (Amputee)

“The SideStix are a very comfortable pair of crutches for Nicolai and really help with the wrist, palm and forearm discomfort he experiences with other crutches. Please do not underestimate the value of this statement. For everyday use and long distance hiking or climbing, the SideStix will be his first choice among his current crutch options.” — Carl Calabria (Father of Nico Calabria, Congenital Amputee)

“My family and I are so grateful to you and your product. It has given my father so much more independence and peace of mind as he was so worried (not to mention our family) about falling with his canes. In addition, we noticed a change with his energy level and his stature as he is now walking more upright.” — Carolyn Hackett (Father with Post Polio)